Emergency management: Policy, goals and objectives

Enbridge is committed to systematic and effective emergency management programs that apply across the lifecycle of assets and activities. The emergency management programs reflect our company values, support relevant internal policies and comply with applicable government regulations and standards. Enbridge’s purpose regarding emergency management programs is to embed emergency management into the organization and to effectively prevent / mitigate, prepare for, respond to, and recover from all incidents and emergencies. Each business unit has an emergency management policy specific to its operations.

Find out how we . . .


Our first goal is always to prevent incidents before they happen, but if they do, we're ready to respond safely and effectively.

Our primary goal is to prevent incidents before they happen. If an incident does occur, the goal of the emergency management program is to respond safely and effectively, in partnership with local first response agencies and regional and national authorities. In coordination with the other protection programs, the core goals of the emergency management programs are to establish and maintain the procedures, plans, resources, and roles to ensure we:

  • reduce or remove the effects of emergency incidents and prevent exposures from turning into larger emergency incidents;
  • are prepared to respond to emergencies;
  • activate, mobilize and coordinate all necessary resources and activities to manage the emergency’s immediate consequences, taking into consideration any regional-specific considerations such as population density, local sensitivities (i.e., hospitals, schools, high population density, high consequence areas, local infrastructure) and environmental sensitivities; and
  • restore the affected area back to pre-incident or better condition and learn from the event.

Safe systems


See the infographic and get the big picture on Enbridge's multi-pronged approach to pipeline safety.

To accomplish these goals we have the following objectives:

  • ensure coordination between Enbridge’s emergency management program and other programs including: safety, security, integrity, damage prevention, public awareness and environmental protection;
  • complete hazards identification and consequence analysis to develop operational-specific emergency procedures and plans;
  • train employees and contractors who may be involved in a response;
  • maintain competent and sufficient resources and service providers;
  • complete exercises to test our plans and processes;
  • consult, liaise with, and inform the public and other external agencies, as appropriate, of the procedures, plans, and training materials to educate and prepare those who may be involved in or affected by an emergency;
  • develop, implement, establish and report on controls to prevent, manage and mitigate conditions during an emergency, under a coordinated and systematic response management structure (the Incident Command System);
  • notify and activate early all necessary company and response organization resources to respond in a timely manner to emergency incidents;
  • regularly evaluate and continually improve incident management, regulatory interface, customer communication, and community relations plans and protocols;
  • transition the emergency phase to the recovery phase to ensure that sites are remediated and our commitments to impacted communities and stakeholders are met; and
  • communicate lessons learned from events as part of continuous improvement to ensure that we prevent and mitigate emergency incidents.

Specific measurable goals related to the emergency management programs include:

  • Emergency response plan updates;
  • Emergency training completion rates;
  • Exercise completion rates;
  • Response times in distribution areas; and
  • Appropriate public response in the event of a release.

Click on the links below to read more about the key elements that Enbridge employs to ensure its stakeholders and the environment are protected: